How to Use the Verito Customer Portal: Create and View Support Tickets
Learn to efficiently create and manage support tickets in the Verito Customer Portal for seamless issue resolution.
Table of Contents
How to Use the Verito Customer Portal: Create and View Support Tickets
Verito Technologies
What the Portal Is
The Verito customer portal at customer.verito.com is where you can open support tickets and track the ones you have already raised, any time, without waiting on email. It works alongside our regular support channels, so you can always still call or email us instead.
Getting Access
- Look for your invite email. Portal access is by invitation. If you are a Verito client and have not received an invite, just ask us through support@verito.com and we will send one.
- Register using the link in the invite. Set your password when prompted.
- Sign in at customer.verito.com. Use the email address the invite was sent to.
Want portal access for someone else on your team?
Send us their name and email at support@verito.com and we will invite them. To keep your account secure, we add team members at the account owner's request.
Creating a Ticket
- Sign in at customer.verito.com.
- Open the tickets area at customer.verito.com/tickets and choose to create a new ticket.
- Describe the issue. The more specific you are (what you were doing, what happened, any error message), the faster we can fix it. One issue per ticket works best.
- Submit. Our support team picks it up from there, and replies land both in the portal and in your email.
Viewing Your Tickets
The tickets page shows every ticket you are allowed to see, with its current status and the full conversation history. You can reply to an open ticket right from the portal.
- Team members see the tickets they raised themselves.
- Account owners see every ticket for the firm: their own and everything raised by their team, all in one place.
Trouble Signing In?
- Forgot your password? Use the reset option on the sign-in page, or ask us and we will reset it for you.
- Make sure you are using the same email address your invite was sent to.
- Still stuck? Email support@verito.com or call us at 844-817-9399; support is available 24/7.
Quick Reference
- Portal: customer.verito.com; tickets: customer.verito.com/tickets
- Access: by invite; ask support@verito.com if you need one (or one for a teammate)
- Owners see the whole firm's tickets; team members see their own
- Prefer email or phone? support@verito.com / 844-817-9399, any time