Think My Computer Has a Virus
Discover how to identify, remove, and protect your computer from viruses with essential tips and tools for optimal security.
Table of Contents
I Think My Computer Has a Virus - What Are the Next Steps?
VeritGuard Knowledge Base | Security Incidents
If your computer is behaving strangely - running slowly, showing unexpected pop-ups, opening programs you didn't launch, or if files seem to be missing or renamed - it is possible that something malicious is running on your device.
What to Do
- Do not panic. Your device is protected by an endpoint detection and response (EDR) tool that monitors for malicious behavior in real time. In many cases, the issue may already be contained.
- Do not try to fix it yourself. Do not download any "antivirus" or "cleanup" tools from the internet - these are often malware themselves.
- Contact Verito Support at (844) 629-9899 or email itsupport@verito.com. Describe what you are seeing - the more detail, the faster we can help.
- If files are being encrypted or renamed rapidly (a sign of ransomware), disconnect from the network immediately and call us. Do not shut the computer down.
What Happens Next
Our team will connect to your device remotely, investigate the issue, and take action - whether that means running a deeper scan, isolating a threat, or restoring files from your endpoint backup. Your data is backed up every two hours, so even in a worst-case scenario, data loss is minimal.
💡 Remember
You do not need to run manual antivirus scans. Your EDR tool runs silently in the background at all times. If it detects a threat, our team is alerted automatically. But if you notice something unusual, always tell us - human intuition catches things that automated tools sometimes miss.
You do not need to run manual antivirus scans. Your EDR tool runs silently in the background at all times. If it detects a threat, our team is alerted automatically. But if you notice something unusual, always tell us - human intuition catches things that automated tools sometimes miss.